HoopArc Support

Need help with HoopArc? We’re here to help you get back to your basketball journey.

For support, contact:

support@hooparc.app

Common Help Topics

Purchases and Premium Access

HoopArc subscriptions are purchased through the Apple App Store.

If you already purchased a subscription but HoopArc does not recognize it, use Restore Purchases inside the app.

Make sure you are using the same Apple account that made the original purchase.

Subscription billing, cancellation, and refund requests are managed through Apple.

Sign in with Apple

HoopArc uses Sign in with Apple for account access.

If sign-in fails:

• make sure you have an internet connection
• make sure you are signed in to your Apple account on the device
• try the sign-in process again

If you purchased HoopArc before signing in, your purchase is not intentionally lost. You can retry Sign in with Apple and restore your access.

Player Photos

Adding a player photo is optional.

HoopArc may request access to your Photos library or Camera only when you choose to add or replace your player photo.

If photo access was denied, you can manage HoopArc’s permissions through your iPhone Settings.

Training, Games, and Drafts

HoopArc is designed to preserve supported unfinished drafts and retry supported pending activity saves when possible.

If a Training or Game entry does not appear immediately:

• check your internet connection
• reopen HoopArc
• allow the app a moment to synchronize

Avoid repeatedly creating the same entry while a previous save is still pending.

Notifications and Reminders

HoopArc may use optional local notifications for basketball reminders such as Missions or Weekly Reviews.

If reminders are not appearing, check:

• HoopArc notification preferences
• iPhone Settings → Notifications → HoopArc
• whether notifications are allowed for the app

HoopArc does not require notifications to use the core app.

Player Card Sharing

Player Card sharing is initiated by you through the iOS share sheet.

HoopArc does not automatically publish your Player Card or create a public profile.

Once you choose to share a Player Card with another app or person, that destination may handle the shared image according to its own policies.

Delete Your Account

You can delete your HoopArc account from inside the app.

Account deletion is designed to remove HoopArc-controlled player data associated with your account, including your private player photo and player records.

Deleting your HoopArc account does not automatically cancel an active App Store subscription.

If you no longer want your subscription to renew, manage it separately through your Apple subscription settings.

Contact Support

If you still need help, email:

support@hooparc.app

When contacting support, please describe:

• what you were trying to do
• what happened
• any error message you saw
• the HoopArc screen where the issue occurred

Please do not send passwords, Apple private keys, payment-card information, authentication tokens, or other sensitive credentials.

Privacy

Read the HoopArc Privacy Policy:

https://hooparc.app/privacy

Terms

Read the HoopArc Terms of Service:

https://hooparc.app/terms

HoopArc Operated by Vladan Markovic Bosnia and Herzegovina